If you encounter any issues while using CyberPass, please contact us at:
Q: How to set up biometric unlock?
A: Go to "Settings" → "Biometric Unlock" → Enable the corresponding option. First-time use requires verification of your Face ID or Touch ID.
Q: How to add a TOTP authenticator?
A: On the "Dynamic Password" page, click the "+" button, select "Scan QR Code" or "Manual Entry," and enter the service name and key.
Q: How to backup and restore data?
A: In "Settings" → "Data Management," select "Export Data" to backup or "Import Data" to restore. JSON format files are supported.
Q: What to do if I forget my PIN?
A: Click "Forgot Password" on the unlock screen, and you can reset your PIN after biometric verification.
Q: How to upgrade to the Pro version?
A: Click "Upgrade to Pro" on the "Settings" page, select a purchase plan, and complete the payment to unlock all premium features.
Q: What to do if iCloud sync is not working?
A: Please check: 1) Whether you are logged into your iCloud account 2) Whether iCloud permissions for the app are enabled 3) Whether iCloud Drive sync is enabled.
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